Frequently Asked Questions (FAQ)

What is the difference between Pay Now and Flexible Payments?

Pay Now offers the best available price on eligible products and is intended for immediate payment methods.

Flexible Payments and Pay in Instalments options are available for customers who prefer to spread the cost of their purchase over time. These options may include adjusted pricing to reflect third-party provider processing and financing costs.

Which Flexible Payment providers do you offer?

Available payment options may vary depending on your location and eligibility. Flexible payment providers may include Klarna, PayPal Pay in 3, Shop Pay Instalments, and other supported payment services available at checkout.

Why are Flexible Payment prices different?

Flexible payment providers apply additional processing and financing costs. To keep pricing fair and transparent, products purchased using Flexible Payment options may be offered at adjusted pricing, while Pay Now offers the best available pricing.

What happens if I select the wrong purchase option?

Orders may be reviewed prior to dispatch. If the selected purchase option does not correspond to the intended payment method, we reserve the right to contact the customer for clarification or, where necessary, cancel and refund the order.

Where can I find your Terms & Conditions?

Our Terms & Conditions can be viewed at any time using the link provided in the website footer and during the checkout process.

How long does shipping take?

Orders are typically processed within 1–3 business days, orders fulfilment time 2-4 business days. Delivery times vary depending on the destination and shipping method selected at checkout.

Do you accept returns?

Please refer to our Refund Policy for full details regarding returns, refunds, and eligibility requirements.

Will I receive a full refund if I cancel my order?

If an order is cancelled at the customer's request, non-refundable payment processing fees retained by third-party payment providers may be deducted from the refund amount where permitted by applicable law.

If an order is cancelled due to an error on our part, a full refund will be issued.